FAQ Hello Sue

Do you have questions about the Hello Sue products? Then you've come to the right place on this page, because there are answers here! If you cannot find what you are looking for, you are of course always welcome to contact us by telephone or e-mail.

Product application

I have never used Natural cosmetics before. What do I have to consider when switching to Hello Sue products?

If you have only used conventional care products up to now, your skin first has to get used to the Hello Sue products. Therefore, before using it for the first time, test it on the inside of your arm to prevent possible skin irritation.

Please also note that the effects of the Hello Sue products only become apparent after repeated use, as your skin first has to get used to the new composition of the care product. Such an adjustment can take a whole regeneration cycle; on average that is 28 days.

What do I have to consider immediately after using the Hello Sue products?

The facial oils in particular need some time to be fully absorbed by the skin. Glasses wearers should therefore wait a little before putting their glasses back on so that they do not get oily and start to slip.

Lens wearers should also ensure that the contact lenses do not come into contact with the product, as they can otherwise become milky and can no longer be cleaned.

After using the Vitalizing Feet Balm, it is best to put on a pair of socks, otherwise there is a risk of slipping on slippery floors. Instead, you can of course just put your feet up and wait until the balm has fully absorbed.

A layer of oil has formed on the surface of my Calming Face Mask. What does that mean?

When you open the mask jar and remove the security seal, a layer of oil may have formed underneath. This is completely normal and serves to provide additional protection for the mask. It is best to stir the mass with a small spatula until it is homogeneous again. You can then apply them.

Are the Hello Sue products suitable for consumption?

Although the Hello Sue products look and smell good enough to eat and are made from all-natural ingredients, they are not intended for consumption.


Are the Hello Sue products really sustainable?

Absolutely! All Hello Sue products are produced and bottled in Germany. Only natural oils are used and alcohol, parabens, silicones and mineral oils are deliberately avoided. The Hello Sue products are also vegan and free from animal testing and microplastics.

What are natural essential oils?

A naturally pure oil comes 100 percent from the respective parent plant. It is therefore natural and is not changed, for example by adding or subtracting something. The composition is always subject to natural fluctuations, depending on, for example, climate, soil conditions, harvest time and type of cultivation.

Only natural essential oils are used for Hello Sue products.


What is the Hello Sue products?

Due to the careful composition of the ingredients and the violet glass packaging, which optimally protects against light and other external influences, the Hello Sue products have a shelf life of 30 months or more when closed. Once opened, Hello Sue recommends using it within 12 months.